We want you to be happy with every order. This policy explains how to cancel an order, how returns work, what to do if something arrives damaged, and how and when refunds are issued. It works alongside our Payment Terms & Pre-Order Disclaimer.
To start a cancellation, return or damage claim, email customerservice@dynamicforces.com with your order number.
1. Cancelling an Order
In-stock items: You may cancel an in-stock order at any time before it ships. Once an order has shipped it can no longer be cancelled, but eligible items may be returned under Section 2.
Pre-orders: Pre-order items are charged in full at checkout. You may cancel a pre-order for a full refund at any time before it ships, except as described below.
- Limited and exclusive items: Store exclusives, limited-edition variants, signed items, sketch covers and other items produced or allocated in limited quantities may be cancelled for a full refund within 7 days of ordering. After that, they are final sale and cannot be cancelled, except under the delay and publisher-cancellation terms below.
- Release date delays: Release dates are estimates set by publishers and manufacturers. If an item's release date is delayed, we will notify you by email, and you may cancel that item for a full refund, including limited and exclusive items.
- Publisher cancellations: If a publisher or manufacturer cancels an item, or it will not be released, we will cancel it from your order and refund the full amount paid for that item to your original payment method. You do not need to contact us.
- Reduced allocations: If we receive fewer copies than ordered and cannot fill your pre-order, we will refund the unfilled items in full.
Orders with pre-orders and in-stock items: In-stock items ship right away. Each pre-order ships separately when it is released, and pre-orders with the same release date ship together. Shipping is charged for each shipment at checkout, and checkout shows how many shipments your order will arrive in. If a cancellation means a shipment no longer needs to be sent, we also refund the shipping charged for that shipment.
2. Returns
Eligible items may be returned within 30 days of delivery for a refund of the item price. To be eligible, items must be unused and unread and in the same condition you received them, with any original packaging, bags and boards.
Items that cannot be returned (unless they arrive damaged, defective or incorrect, see Section 3):
- Signed, sketched, remarked or otherwise personalized items
- CGC and other third-party graded items
- Opened trading card packs, boxes and sealed products
- Digital products and downloads
- Gift cards
- Items marked "final sale", including Daily Special and clearance items
Condition of comics: Comics are mass-produced paper products. Minor printing or handling imperfections such as small spine ticks, slight corner wear or minor cover creasing are normal, are not defects, and are not grounds for a return. If you need a guaranteed grade, please buy a graded copy.
Return shipping: Contact us before sending anything back. Returns sent without prior approval may not be accepted. Unless the return is due to our error, you are responsible for return shipping costs, and the original shipping charges are not refunded. We recommend a trackable, insured shipping method, because we cannot refund items that do not reach us.
3. Damaged, Defective or Incorrect Items
Please inspect your order when it arrives. If an item arrives damaged or defective, or you received the wrong item, email us within 7 days of delivery with your order number, a description of the problem and photos of the item and the shipping box. Please keep all packaging until your claim is resolved.
If we confirm the problem, we will send a replacement if one is available, or refund the item in full, including any shipping charges for that item, at no cost to you. We may ask you to return the item first, in which case we will provide a prepaid return label.
- Boxed items (statues, busts, dioramas and similar): as described in our Risk of Loss terms, minor wear or dents to a manufacturer's box alone do not make the item damaged.
- Graded items: grades are assigned by the grading company, and disagreements about a grade must be taken up with that company. A slab that is cracked or broken in transit counts as damage and is covered by this section.
4. Lost or Undelivered Packages
If tracking shows your package is lost or it has not arrived within 7 business days of the expected delivery date, please contact us. We will work with the carrier to locate it and, where a claim is approved, send a replacement or issue a refund.
As set out in our Risk of Loss terms, risk of loss passes to you when we hand your order to the carrier. We therefore replace or refund a lost package only when the carrier approves a claim for it.
5. How Refunds Are Issued
Approved refunds are issued to the original payment method within 14 business days of approval, or of our receiving the returned item. Your bank or card issuer may take several more business days to post the credit. We cannot issue refunds to a different card or account.
For international orders, customs duties, import taxes, and brokerage fees are charged by the destination country and cannot be refunded by us.
6. Questions and Payment Disputes
If you have a problem with an order, please contact us before filing a dispute with your bank or card issuer. Most issues can be resolved directly.
Nothing in this policy limits any rights you have under applicable consumer protection law.
We may update this policy from time to time. The version posted on this page at the time of your order applies to that order.